1. Introduction
Welcome to Verma Collection. We aim to provide a smooth and satisfying shopping experience. This Cancellation & Refund Policy explains the conditions under which customers may cancel orders, request returns, or receive refunds for purchases made through our website.
Website: https://anishverma.healthvigor.in/
2. Order Cancellation
Customers may request cancellation of an order before it has been shipped by contacting us through the contact details provided on our website.
Once an order has been shipped, cancellation may not be possible. In such cases, customers should follow our applicable return policy.
Cancellation requests are subject to order status and confirmation.
3. Return Eligibility
Footwear may be eligible for return if the following conditions are met:
The product is unused and unworn.
The product is returned in its original packaging.
Original tags and accessories are included, where applicable.
Proof of purchase or order details are provided.
The return request is submitted within the return period specified by Verma Collection.
Products that show signs of wear, damage caused by misuse, or alterations may not qualify for a return, subject to applicable consumer protection laws.
4. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery. Include your order details and clear photographs of the issue where appropriate.
We will review the request and explain the available resolution, which may include a replacement, return, or refund, as applicable under our policies and the law.
5. Refund Process
Once an eligible returned product has been received and inspected, we will notify you about the refund decision.
Approved refunds will be processed using the original payment method wherever possible. The time taken for the refund to appear in your account may depend on your bank, payment provider, or payment method.
Any applicable refund will be handled in accordance with our stated policies and applicable law.
6. Shipping Charges
Return shipping charges and any refund of original delivery charges will depend on the reason for the return and the applicable policy. Where a product is defective, damaged, incorrect, or otherwise covered by applicable consumer protection requirements, the customer’s legal rights will apply.
7. Exchange Policy
Product exchanges may be available depending on stock, size availability, and the reason for the request. Please contact us before returning a product to confirm the available options.
8. Non-Returnable Products
Certain products may be excluded from voluntary returns where legally permitted. Any exclusions will be communicated clearly before purchase and will not limit rights provided under applicable law.
9. Contact Us
For order cancellations, returns, exchanges, or refund questions, please contact Verma Collection using the contact information available on our website.
Website: https://anishverma.healthvigor.in/
Thank you for choosing Verma Collection.